Gus Gardner, President and Chief Operating Officer
Gus has over 21 years of senior management experience across several sectors of healthcare. As President and COO, Gus is tasked with the day-to-day operations of QualityMetric’s commercial business unit, and chartered with translating the company’s visions and strategies into viable business tactics, effective operational processes, and scalable methods. All Sales, Marketing, Commercial Science, and Technology functions report to Gus.
His expertise includes the diagnosis and treatment of management and operational processes/systems in order to streamline communications and enhance efficiency. Gus also brings integration management, merger/acquisition experience, sales channel development, and new product introduction experience to his roles of President and COO. He joined QualityMetric from Clinical Data, Inc., where he was first Senior Vice President and COO, and then President of the U.S. In-vitro Diagnostics Division.
Prior to working at Clinical Data, Inc., Gus was President of POLESTAR Labs, a private company with clinical lab operations in 18 states. He has also served as Vice President-Western Operations for Baxter Perfusion Services, Baxter International, Inc., where he managed cardiovascular services businesses with 500+ employees in 28 states. In addition, he was previously Senior Division President of PSICOR, Inc. (acquired by Baxter in 1994). Gus began his career as an officer in the United States Marine Corps.
Martha Bayliss, MSc - Director, Scientific Affairs and Senior Scientist
Martha has nearly 20 years of experience working with patient-reported outcomes (PROs), including the development, validation, and application of numerous generic and disease-specific health surveys. She rejoins QualityMetric after being a founding member of the measurement science team in 1997 and working closely with QualityMetric founder John Ware, Jr., PhD, for more than a decade. Martha applies qualitative and quantitative methods in the development, customization, and implementation of PROs for use in clinical trials, program evaluation studies, promotional initiatives, and for many other purposes across the health care spectrum. Martha holds a BA from Amherst College and a Master of Science degree from Harvard University School of Public Health.
Bob Frick – Vice President, Technology and Operations
Bob has over 20 years of experience in software technology and engineering management, including 14 years of medical device development with Collins Medical. His most recent experience includes Director of Product Development for GE, Vice President of Engineering at Intellution, and Director of Research and Development at Federal Products. Bob began his career as an engineer with Northrop, and received his BS in Computer Engineering from Boston University.
Tammy Goodman – Corporate Controller
As Corporate Controller, Tammy's responsibilities include financial reporting to the Board of Directors and the Executive Team, oversight of the accounting and finance group, and liaison with the company's auditors, bankers, and statutory authorities. She plays a key leadership role in policy and systems development, internal controls, and strategic planning. Tammy has over 15 years of accounting and finance experience in industries engaged in high-tech, consulting, and manufacturing operations. Prior to joining QualityMetric, she served as Controller at Computer Associates, Inc. and has also held accounting and tax positions with Teknor Apex, a large global manufacturer. Her career began with a Rhode Island-based CPA firm. Tammy received her BS in Business Administration from Bryant University, where she is currently pursuing an MBA. She is a member of the Institute of Management Accountants and the SOX Institute.
Mark Kosinski, MA – Vice President and Senior Scientist
Mark has worked closely with Dr. Ware over the past 17 years, providing analytic support for the SF-36®, SF-12®, and SF-8™ Health Surveys. He has been involved in numerous studies on the measurement of health outcomes, including the development and validation of the SF-36 and SF-12 physical and mental component summary scales, the SF-8, the Asthma Control Test™ (ACT™), and the Headache Impact Test™ (HIT-6™). In recent years, Mark has focused most of his research efforts on the development and analysis of item banks for computerized adaptive health assessments. He has co-authored over 120 peer-reviewed journal articles related to the development and analysis of patient-reported outcome (PRO) measures, and has contributed to ten manuals and interpretation guides for various PRO measures, including the SF-36, SF-12, and SF-8. Over the past ten years, he has been actively involved in working with the pharmaceutical industry in the analysis of clinical trial data with PRO measures as secondary indicators of treatment efficacy. Mark received his MA in Psychology from Bridgewater State University.
Mark E. Maruish, PhD - Director, Commercial Publishing
Dr. Maruish has more than 25 years of experience with the development and implementation of psychological assessments and health outcomes surveys, as well as consultation and editorial services for psychological test publishers and book publishers. Mark also has several years of experience in providing psychological assessment and treatment services to mental health and medical patients. Prior to joining QualityMetric in 2004, he served as the Director of Survey Research at Ingenix Pharmaceutical Services, where he was responsible for surveys of patient populations pertaining to their well-being, symptoms, quality of life, and functioning. Before that, he served as the Director of Quality Improvement at Optum Behavioral Health. Mark received his PhD in Clinical Psychology from Alliant International University in San Diego and completed a postdoctoral fellowship in Clinical Neuropsychology at the University of Nebraska Medical Center. He is a licensed clinical psychologist, a Fellow of the American Psychological Association, and a Diplomate of the American Board of Assessment Psychology.
James O'Connor – Director, Marketing and Communications
Jim joined QualityMetric with over 14 years of marketing and communications experience. A skilled brand manager and strategic planner, he has a strong record of helping organizations communicate better with their customers, employees, and other key constituencies. Previously, Jim was the Assistant Vice President of Corporate Communications at Blue Cross & Blue Shield of Rhode Island. Before that, he served as Vice President of Strategy and Planning at Trainor Advertising and Public Relations. Jim received his BA in American Studies from Providence College and is a member of the Public Relations Society of America and the American Marketing Association.
Michelle K. White, PhD – Director and Scientist
Prior to joining QualityMetric in 2008, Michelle spent eight years as a Research Scientist and Assistant Director of a business unit overseeing the implementation of the GAIN bio-psychosocial assessment. Her work included helping 14 state substance abuse treatment, child welfare, mental health, and justice system programs implement the tool statewide. Her research interests include improved implementation of evidence-based practices across systems of care, behavioral health treatment outcomes research, and reducing health disparities and improving quality of life. She has spent many years working at residential treatment and detention centers, and in various clinical settings. Michelle received her doctorate in Sociology from the University of Illinois (UI), where she focused on population, health, and life course studies, and has since taught at UI and Illinois State University.